Shipping and Delivery
CHRISTMAS DESPATCH DATES AND OFFICE OPENING HOURS
Our last despatch date before Christmas is Thursday 19 December. Please place your order before midday (GMT).
Please note that we are unable to offer any guarantees for pre-Christmas delivery.
Christmas & New Year Business Hours
Office closure: Friday 20 December at 5pm (GMT).
Office opening: Monday 6 January at 9am (GMT).
We will be monitoring emails during our office closure, so please do contact us in case of any queries.
ALL STANDARD DELIVERY INFORMATION IS BELOW
FOR DELIVERIES TO THE UK:
NOTE: For Mainland UK, we use an overnight delivery service provided by DPD.
| Delivery to | Courier / Service | Cost |
|---|---|---|
UK Mainland (orders over £50) | DPD (tracked service) | FREE |
UK Highlands & Islands (orders over £50) | DPD (tracked service) | FREE |
UK Mainland, Highlands & Islands (orders under £50) | Royal Mail 1st Class | £4.95 |
Important information:
DPD – you will receive an SMS / email on the day of delivery, with a 1-hour delivery time slot. You will be invited to reschedule the delivery, if required.
FOR DELIVERIES INTO THE USA:
FOR DELIVERIES INTO EUROPE:
Due to Brexit, we are updating our systems and are currently unable to supply customers based in the EU.
Please contact us if you would like to know about retailers within the EU who stock Little Bird Told Me products.
Frequently Asked Questions
See below a list of frequently asked questions about delivery and pricing.
If you can’t find the answer to your question here, please use the contact us page to get in touch.
Deliveries to the UK:
Orders are despatched Monday – Friday except for bank holidays.
For orders over £50 we use the courier DPD for delivery in the UK. We offer a same day despatch for all orders placed before midday. For orders placed after midday the order will be despatched the next working day*. DPD will send text or email updates to you regarding your delivery. This is a tracked delivery service which lets you know the hour your parcel will arrive. You will also be able to change the day, time and place of your delivery.
Transit times are as follows:
- Mainland UK addresses: next (working) day, usually before 12 noon.
- UK Highlands and Islands: 1-2 working days.
For orders under £50 we aim to despatch 1-2 days after the order is placed*. These are generally sent via the postal service (1st class post). However, please allow up to 5 days for delivery.
Deliveries to the USA:
Orders are despatched Monday – Friday except for bank holidays.
We appoint international couriers depending on the size of the parcel. Please allow up to 14 days for delivery.
Please note:
- Items purchased on pre-order will be despatched once the item is back in stock.
- Please be aware we cannot be held responsible for delayed deliveries that occur as a result of the courier or for unexpected events. If you have not received your item within the expected timeframe, please contact us so that we can check the status.
Standard UK delivery is FREE on all orders of £50 and over. For orders under £50 in value, the delivery cost is £4.95.
We do deliver overseas. Please contact us for further information.
If your order is to be delivered to the USA, you can order directly from our website. Simply enter the address details at checkout.
Unfortunately, due to Brexit, we are updating our systems and are currently unable to supply customers based in the EU.
We can ship your order to a different delivery address, whether it be to your workplace or a friend or family member’s home. During the order process, please specify the delivery address when prompted to do so.
During the ordering process you will be able to specify whether your order is a gift, enabling you to add a personal message which we will add to the delivery note. Please fill in the recipient’s delivery details, add the personal message and we will take care of the rest! To keep things confidential, your order confirmation & receipt will be emailed to you and not to the recipient.
Sorry, we cannot deliver to PO boxes or BFPO addresses. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you have placed, we will notify you as soon as possible.
UK Customers: For orders over £50 our courier DPD will notify you (either by text or email) of the time slot they have allocated for delivering your order. You will have the flexibility to rearrange your delivery to an alternative date / address. Please note deliveries are made on weekdays only and are not possible on weekends or on Bank Holidays.
International Customers: Our courier will send you an emailed notification when your parcel is despatched, along with tracking details to enable you to track your order online.
