Returns and Refunds Policy

Changing your mind

Your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, you have 30 days (from the date you receive the goods) to contact us and request a Returns Authorisation Number (RAN). You must return the goods at your own cost, and we advise that you write the Returns Authorisation Number on the package being returned. We also request the following:

• Goods must be in their original condition, with all packaging intact.
• Goods must be securely wrapped to avoid any damage to the product and packaging during transit.
• If possible, please print our email confirmation to you, which will include the Returns Authorisation Number.

On receipt and inspection of your returned goods, we will issue a full refund of the purchase price (excluding any shipping costs) within 7 days.

Faulty goods

In the unlikely event that the goods you receive are faulty, please contact our Customer Service Team within 30 days of receipt. We will review the issue and arrange a replacement or full refund, as necessary. We offer free collection of faulty goods, if applicable.

After 30 days of receipt, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

How to contact us

You can contact our Customer Service Team via the methods listed below. Please quote your order reference number so that we may assist you efficiently.

• Website: Use our Online Contact Form.
• Telephone: +44 (0)1484 682430 (Monday to Friday from 9am-5pm GMT).
• Email: contact@littlebirdtoldme.com.