Frequently Asked Questions
See below a list of frequently asked questions.
If you can’t find the answer to your question here, please use the contact us page to get in touch.
Our Customer Services Team are available Monday to Friday 09.00 – 17.00 (GMT).
You may also contact us by email on [email protected] or by filling in the enquiry form.
You can place your order via this website. If you’d prefer to pay over the phone by credit or debit card, please call us on +44 (0)1484 682 430.
We are unable to produce alternative size or fabric variants, other than those listed on our website.
Please contact us to enquire about stockists and retailers in your area. Not all stockists carry the full range so if you intend to visit a store, please do call your selected store first to make sure they have the products in stock before your visit.
If your order has been despatched but hasn’t arrived within the expected time period, please contact usand we will help to investigate the status of your order.
We take great care to pack your order carefully, providing protection during transit. If the parcel and goods inside are delivered damaged, then please contact us as soon as possible so that we can discuss how best to resolve the issue for you.
You can cancel or amend your order before it has been despatched. To do this you must contact us as soon as possible and we will discuss the options with you.
Should you wish to cancel your order once it has been despatched, please contact us to request a Returns Number. You may then return the goods to us (at your own cost) and on receipt, if we find the goods to be in a saleable condition, we will refund you in full, minus the initial delivery cost. Note that if your delivery was free, a delivery / admin charge of £3.95 will be deducted.
Please refer to the instruction leaflet supplied with your Rocking Horse. Alternatively, to watch an instruction video, please visit our Assembling Your Rocking Horse page.
If you bought your item from one of our stockists, please contact them directly and they will advise you on the best course of action. Otherwise please contact us directly.
Our catalogue is available to download here.
We do stock some spare items, so if a component needs replacing or you merely wish to purchase another, please contact uswith details of your requirement and we’ll see if we can help.
If you are looking for a spare or replacement beanie toy for your rocking horse we do sell these separately. Check out our Baby Soft Toys page for more information.
Please contact us and we will arrange to email / post you a copy of the requested instruction manual.
All our products are currently made in China. We have worked closely with our suppliers for many years and we take responsible sourcing very seriously, continuously assessing them to ensure that they follow fair, social and ethical policies. Most of our suppliers are members of SEDEX, the Supplier Ethical Data Exchange, which reports on key areas of their business, detailing their labour standards, Health and Safety, environmental and ethical policies.