Frequently Asked Questions
See below a list of frequently asked questions.
If you can't find the answer to your question here, please use our Contact Us page to get in touch.
When is the Customer Services Department at Little Bird Told Me open and how do I contact them?
You can contact us by email at contact@littlebirdtoldme.com or by completing our contact form.
If you'd prefer to speak to someone, our friendly Customer Services Team is available Monday to Friday, 9.30am to 5pm, on +44 (0)1484 682 430.
How can I purchase from Little Bird Told Me?
You can place your order directly through our website. If you'd prefer to order and pay by credit or debit card over the telephone, please call us on +44 (0)1484 682 430.
Is it possible to order a rocking horse in a different fabric or a different size?
Unfortunately, we're unable to offer alternative sizes or fabric options beyond those listed on our website.
Can I see your products before I buy?
Please contact us to enquire about stockists and retailers in your area. Not all stockists carry our full range, so we recommend contacting your chosen store before visiting to make sure the product you're interested in is available.
What should I do if my order hasn't arrived or has arrived damaged?
If your order has been despatched but hasn't arrived within the expected timeframe, please contact us and we'll be happy to investigate its whereabouts.
We take great care when packing our toys to protect them during transit. If your parcel or the goods inside arrive damaged, please contact us as soon as possible so we can help resolve the issue.
Can I cancel or amend my order?
If you need to cancel or amend your order, please contact us as soon as possible. We'll do our best to help before your order is despatched.
We offer a 30-day change-of-mind returns policy on eligible non-personalised products. Customers are normally responsible for return postage.
Personalised products cannot normally be returned simply because you've changed your mind or supplied incorrect engraving details. If you need to amend your personalisation, please contact us as soon as possible.
For full details, please see our Returns & Refunds Policy. Your statutory consumer rights remain unaffected.
How do I assemble my Rocking Horse or Rocking Animal?
Please refer to the instruction leaflet supplied with your Rocking Horse or Rocking Animal.
Alternatively, you can watch our helpful assembly videos on our Assembling Your Product page.
My item is faulty. What should I do?
If you purchased your item from one of our stockists, please contact the retailer directly and they will advise you on the next steps.
If you purchased your item directly from Little Bird Told Me, please contact us so we can help resolve the issue.
Can I buy spare parts from Little Bird Told Me?
We stock some spare and replacement parts. If you need a replacement component, or would simply like to purchase an additional one, please contact us with details of what you need and we'll see how we can help.
If you're looking for a replacement soft toy companion for your rocking horse, we also sell selected soft toys separately. Take a look at our Baby Soft Toys collection.
I have lost my Instruction Manual. Can I get a replacement copy?
Of course! Please contact us and we'll arrange to send you a replacement instruction manual by email or post.
Where are Little Bird Told Me products made and are they sourced responsibly?
All Little Bird Told Me toys are designed in West Yorkshire, Great Britain, and manufactured in China.
We've worked closely with our suppliers for many years and take responsible sourcing very seriously. We regularly assess our suppliers' practices, including labour standards, health and safety, environmental responsibility and ethical policies.
Our suppliers are members of SEDEX (Supplier Ethical Data Exchange), which supports transparency and responsible business practices throughout the supply chain.
Personalisation
Can I change my personalisation details after placing an order?
If you've made a mistake, please contact us as soon as possible. We'll do our best to help, but once engraving has begun, changes may no longer be possible.
Can I return a personalised rocking toy?
As personalised products are engraved especially for you, we cannot accept returns for a change of mind or mistakes in the engraving details you've supplied, except where required by applicable law.
However, if your product is faulty, damaged or incorrectly engraved by us, your statutory rights remain unaffected.
For more information, please see our Returns & Refunds Policy.