Shipping and Delivery
General Dispatch Information
We will endeavour to process all orders promptly and within the time frames provided, however, there may be delays during busy sale periods.
If you have purchased any products on pre-order, please note that we may wait to dispatch your entire order once all items are in stock.
For Deliveries to the UK:
Orders placed will be processed the same or next business day. Orders placed on weekends or bank holidays will be processed the next business day.
For Mainland UK, we use an overnight delivery service.
| Delivery to | Courier / Service | Cost |
|---|---|---|
|
UK Mainland Service: Next day (orders over £50) |
DPD (tracked service) |
FREE |
|
UK Highlands & Islands Service: 2-4 business days (orders over £50) |
DPD (tracked service) |
FREE |
|
UK Mainland, Highlands & Islands Service: 2-5 business days (orders under £50) |
Royal Mail 2nd Class |
£4.25 |
Important information:
DPD - you will receive an SMS / email on the day of delivery, with a 1-hour delivery time slot. You will be invited to reschedule the delivery, if required.
INTERNATIONAL DELIVERIES:
We’re delighted to deliver our beautiful toys to families across the globe! We will use our trusted courier UPS to deliver your parcel. Once your order is on its way, we’ll send you a tracking link so you can follow its journey to your doorstep.
If your destination country is not listed at check-out, please contact us for a quote.
EUROPE
Update August 2026
We’re temporarily unable to ship orders to EU countries while we review recent customs and import changes.
We’re sorry for any disappointment and hope to resume shipping to these destinations as soon as possible.
USA & CANADA
We ship all orders DDP (Delivered Duty Paid), which means Little Bird Told Me will cover any duty and import taxes. So there will be no surprise fees when your order arrives.
Shipping fees are calculated at check-out, according to the parcel size and destination.
Please allow up to 8 days for delivery.
Frequently Asked Questions
See below a list of frequently asked questions about delivery and pricing.
If you can't find the answer to your question here, please contact us to get in touch.
If you can't find the answer to your question here, please use the page to get in touch.
How soon will my order be dispatched? And how long will delivery take? Which courier do you use?
Deliveries to the UK:
Orders are despatched Monday – Friday except for bank holidays.
For orders over £50 we use the courier DPD for delivery in the UK. We offer a same day despatch for all orders placed before midday. For orders placed after midday the order will be despatched the next working day*. DPD will send text or email updates to you regarding your delivery. This is a tracked delivery service which lets you know the hour your parcel will arrive. You will also be able to change the day, time and place of your delivery.
Transit times are as follows:
- Mainland UK addresses: next (working) day, usually before 12 noon.
- UK Highlands and Islands: 1-2 working days.
For orders under £50 we aim to despatch within 1-2 working days of your order being placed. These are generally sent via the postal service (2nd class post). Please allow up to 5 days for delivery.
Deliveries to the EU:
Orders are processed within 1 – 2 working days. We use trusted couriers like UPS and DPD to deliver your parcel. Please allow up to 7 working days for delivery.
Deliveries to the USA:
Orders are normally despatched Monday – Friday except for bank holidays.
We appoint international couriers depending on the size of the parcel. Please allow up to 14 days for delivery.
Please note:
- Items purchased on pre-order will be despatched once the item is back in stock.
- Please be aware we cannot be held responsible for delayed deliveries that occur as a result of the courier or for unexpected events. If you have not received your item within the expected timeframe, please contact us so that we can check the status.
How much do you charge for UK delivery?
Standard UK delivery is FREE on all orders of £50 and over. For orders under £50 in value, the delivery cost is £4.25.
Do you deliver overseas?
We do deliver overseas. Please contact us for further information if your destination country is not listed at check-out.
My Billing and Delivery address are different, is that OK?
We can ship your order to a different delivery address, whether it be to your workplace or a friend or family member’s home. During the order process, please specify the delivery address when prompted to do so.
My order is a gift, can you add a personalised message?
During the ordering process you will be able to specify whether your order is a gift, enabling you to add a personal message which we will add to the delivery note. Please fill in the recipient’s delivery details, add the personal message and we will take care of the rest! To keep things confidential, your order confirmation & receipt will be emailed to you and not to the recipient.
Do you deliver to PO Boxes or BFPO addresses?
Sorry, we cannot deliver to PO boxes or BFPO addresses. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you have placed, we will notify you as soon as possible.
Am I able to choose the day I receive my order?
UK Customers: For orders over £50 our courier DPD will notify you (either by text or email) of the time slot they have allocated for delivering your order. You will have the flexibility to rearrange your delivery to an alternative date / address. Please note deliveries are made on weekdays only and are not possible on weekends or on Bank Holidays.
International Customers: We or our courier will send you an emailed notification when your parcel is despatched, along with tracking details to enable you to track your order online.