Little Chase Pup

Frequently asked questions

• Product Specifications

   

  Age recommendation	9 months +
  Product composition	Exterior Fabric: Polyester. Stuffing: Polyester Fibres.
  Cleaning Instructions	Sponge clean only, using mild detergent and warm water

• Warranty Information

  Little Bird Told Me provides a limited warranty for all goods purchased through our website. This warranty covers defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase.

• Shipping & Delivery

  UK delivery

  • Royal Mail Tracked 48 - £4.25 (orders under £50)
  • DPD Tracked - £7.95 (orders under £50)
  • FREE DPD Tracked delivery on orders over £50

  International shipping update: 

  We deliver to the EU, USA and Canada. Delivery charges are calculated at checkout based on parcel size and destination. 

  
  See full delivery information.

• Returns & Refunds

  We want you to be completely happy with your purchase. If you change your mind, you can return eligible non-personalised products within 30 days of delivery.

  Items returned under our 30-day returns policy must be unused and in their original packaging. Customers are responsible for return postage.

  Personalised Products

  As personalised rocking toys are engraved especially for you, we cannot accept returns for a change of mind or mistakes in the engraving details you've supplied. 

  For full details or to arrange a return, please see our Returns & Refunds Policy or contact us.