WE ARE OPEN AND DESPATCHING EVERY WEEKDAY!
We have measures in place to keep our staff safe. This includes heightened hygiene processes and social distancing for our office and warehouse staff.
Our designated courier DPD, along with Royal Mail, are practising no-contact delivery options.
Should you have any queries please don’t hesitate to contact us and we will be more than happy to help.
FOR DELIVERIES TO THE UK:
Courier / Service
(orders over £50)
UK Highlands & Islands
(orders over £50)
UK Mainland, Highlands & Islands
(orders under £50)
DPD – you will receive an SMS / email on the day of delivery, with a 2-hour delivery time slot. You will be invited to reschedule the delivery, if required.
FOR DELIVERIES INTO EUROPE:
Due to Brexit, we are updating our systems and are currently unable to supply customers based in the EU.
Please contact us should you need to enquire about retailers and stockists in your area.
Frequently Asked Questions
See below a list of frequently asked questions about delivery and pricing.
If you can’t find the answer to your question here, please use the contact us page to get in touch.
Orders are despatched Monday – Friday except for bank holidays.
For orders over £50 we use the courier DPD for delivery in the UK. We offer a same day despatch for all orders placed before midday. For orders placed after midday the order will be despatched the next working day*. DPD will send text or email updates to you regarding your delivery. This is a tracked delivery service which lets you know the hour your parcel will arrive. You will also be able to change the day, time and place of your delivery.
Transit times are as follows:
- Mainland UK addresses: next (working) day, usually before 12 noon.
- UK Highlands and Islands: 1-2 working days.
For orders under £50 we aim to despatch 1-2 days after the order is placed*. These are generally sent via the postal service (1st class post). Please allow up to 5 days for delivery to addresses in the UK.
* Note that items bought on pre-order will be despatched once the item is back in stock.
Please be aware we cannot be held responsible for delayed deliveries that occur as a result of the courier or for unexpected events. If you have not received your item within the expected timeframe, please contact us so that we can check the status.
Standard UK delivery is FREE on all orders of £50 and over. For orders under £50 in value, the delivery cost is £3.95.
We do deliver overseas. Please contact us for further information.
Unfortunately, due to Brexit, we are updating our systems and are currently unable to supply customers based in the EU.
We can ship your order to a different delivery address, whether it be to your workplace or a friend or family member’s home. During the order process, please specify the delivery address when prompted to do so.
During the ordering process you will be able to specify whether your order is a gift, enabling you to add a personal message which we will add to the delivery note. Please fill in the recipient’s delivery details, add the personal message and we will take care of the rest! To keep things confidential, your order confirmation & receipt will be emailed to you and not to the recipient.
Sorry, we cannot deliver to PO boxes or BFPO addresses. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you have placed, we will notify you as soon as possible.
UK Customers: For orders over £50 our courier DPD will notify you (either by text or email) of the time slot they have allocated for delivering your order. You will have the flexibility to rearrange your delivery to an alternative date / address. Please note deliveries are made on weekdays only and are not possible on weekends or on Bank Holidays.
International Customers: Our courier will send you an emailed notification when your parcel is despatched, along with tracking details to enable you to track your order online.